Terms and Conditions

Welcome to NexusLetterNow. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site.

1. Acceptance of Terms

By accessing and using NexusLetterNow.com ("Website"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use this Website.

2. Services Provided

NexusLetterNow provides medical document review and preparation of nexus letters for veterans seeking VA disability benefits. We do not offer legal representation or guarantee the success of any claim.

3. No Guarantee of Outcomes

While we provide expert medical opinions, we cannot guarantee that the VA or any other agency will accept the nexus letter or approve a claim.

4. Payment and Refund Policy

You are only required to pay if we determine that a nexus letter can be written for you.
Payments are final and non-refundable once the letter has been delivered.
Expedited service fees are non-refundable.

5. Client Responsibilities

Clients are responsible for submitting complete and accurate medical records. NexusLetterNow is not responsible for delays or issues resulting from missing, incomplete, or inaccurate information.

6. HIPAA Compliance & Data Security

We comply with HIPAA regulations and handle all medical records securely. However, you acknowledge that electronic communications may have inherent risks, and you assume responsibility for securely submitting your documents.

7. Dispute Resolution & Governing Law

Any disputes will first be resolved through mediation. If mediation is unsuccessful, arbitration will be used.

8. Medical Disclaimer

NexusLetterNow provides professional documentation services and does not offer medical treatment, diagnosis, or legal advice.

9. Limitations of Liability

NexusLetterNow is not responsible for denied VA claims, misinterpretation of nexus letters, or any indirect, incidental, or consequential damages related to your use of our services.

10. Intellectual Property Rights

All content on this Website, including text, graphics, logos, and images, is the property of NexusLetterNow and is protected by copyright and trademark laws. You may not copy, modify, distribute, or use any content without written permission.

11. Indemnification Clause

You agree to indemnify, defend, and hold harmless NexusLetterNow, its affiliates, employees, and contractors from any claims, liabilities, damages, losses, or expenses arising from your use of our services or violation of these terms.

12. Termination of Services

NexusLetterNow reserves the right to refuse or terminate service at any time for any reason, including but not limited to misuse of services, submission of fraudulent documents, or failure to comply with these Terms and Conditions.

13. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the Website after changes are posted constitutes acceptance of the revised terms.

14. Contact Information

For any questions regarding these Terms and Conditions, please contact us at nexus@nexusletternow.com.