Privacy Policy

1. Information We Collect

We collect and process the following types of information:

1.1 Personal Information

• Name

• Email address

• Phone number

• Mailing address

• Payment information (processed securely through third-party providers)

1.2 Medical Information

• Medical records and supporting documents you submit for nexus letter review

• VA rating decisions or claim-related information

• Any additional health-related information required for service fulfillment

1.3 Automatically Collected Information

• IP address, browser type, and device information

• Website usage data (e.g., pages visited, time spent on site)

• Cookies and tracking technologies (see Section 7)

2. How We Use Your Information

We use your personal and medical information for the following purposes:

• To review and assess your eligibility for a nexus letter

• To draft and deliver nexus letters to support your VA disability claim

• To communicate with you regarding our services and updates

• To process payments and maintain financial records

• To comply with legal and regulatory obligations

• To improve our website and services

3. How We Protect Your Information

We take data security seriously and implement measures to protect your information, including:

• HIPAA-compliant storage and handling of medical records

• Secure encryption for data transmission and storage

• Restricted access to medical records (only authorized personnel have access)

• Secure third-party payment processing to prevent unauthorized transactions

Despite our efforts, no online transmission or storage system is 100% secure. By using our services, you acknowledge and accept this risk.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share information in the following circumstances:

• With your consent – When you explicitly allow us to share information with third parties

• For legal compliance – If required by law, court order, or government request

• To prevent fraud or harm – If necessary to protect our rights, safety, or the safety of others

• With service providers – Third-party vendors (such as payment processors) who assist in service delivery

5. Your Rights and Choices

You have the following rights regarding your personal and medical data:

• Access & Correction – Request access to or corrections of your information

• Data Deletion – Request deletion of your data, subject to legal and business retention policies

• Opt-Out – Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at nexus@nexusletternow.com.

6. Data Retention

We retain personal and medical records only as long as necessary to:

• Fulfill service obligations

• Comply with legal requirements

• Resolve disputes

• Maintain financial and business records

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. You can adjust your browser settings to decline cookies; however, this may impact site functionality.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., VA resources, payment processors). We are not responsible for the privacy practices of external websites.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

nexus@nexusletternow.com

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.